Zonka Feedback AI offers an innovative and flexible solution for transforming unstructured customer feedback into actionable intelligence. This AI-powered platform is outcome-focused, helping you break down data silos and gain a unified view of customer insights from various sources like surveys, chats, tickets, and reviews. With features like Thematic Analysis and Sentiment Scoring, it automatically detects key patterns and surfaces what’s working and what's broken, so you can focus on the actions that drive tangible results. Zonka Feedback AI delivers targeted insights to every team, from leadership to frontline staff, ensuring alignment and a clear path to improving customer experience with purpose.