Zonka Feedback: The All-in-One Customer Feedback Platform

Description Zonka Feedback is a comprehensive customer and employee experience management platform. It helps businesses of all sizes collect, analyse, and act on feedback across multiple channels, including online, offline, and SMS. The platform provides a suite of tools for creating surveys, measuring key metrics like NPS, CSAT, and CES, and automating follow-ups to close the feedback loop.

Features

• Multichannel Surveys: Collect feedback in real time through customisable surveys on websites, emails, SMS, and even offline on tablets or kiosks.

• AI-Powered Analytics: The AI Feedback Intelligence Platform uses thematic analysis and sentiment analysis to break down unstructured feedback and provide actionable insights.

• CX Metrics: Measure key customer experience metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).

• Feedback Loop Management: The platform allows you to manage feedback, collaborate with your team, and automate follow-ups to close the feedback loop with customers.

• Real-time Alerts & Reporting: Receive instant email and SMS alerts for new or negative feedback, and get real-time reports and dashboards for deep insights.

• Multi-Location & Frontline Analytics: Monitor experiences across different branches and teams to boost operational excellence in real time.

• Seamless Integrations: Connects with popular CRMs and helpdesks like Salesforce, Zendesk, and HubSpot, as well as automation tools like Zapier.

Advantages & Benefits

• Increased Customer Satisfaction: By collecting and acting on feedback in real time, you can quickly address issues and improve the overall customer experience.

• Data-Driven Decisions: The AI-powered analytics and reports provide deep insights into what's working, what's broken, and where to focus your efforts.

• Higher Customer Loyalty: Measuring and improving CX metrics like NPS helps you build stronger relationships and increase customer loyalty.

• Operational Efficiency: The platform automates the entire feedback process, which frees up your team to focus on strategic initiatives and customer success.

• Scalability: Zonka Feedback is built to scale with your business, supporting everything from a single survey to a complex enterprise feedback management system.

Ideal Customer Profile

• Businesses of all sizes, from startups to large enterprises.

• Customer experience (CX) and insights leaders.

• Product, support, and marketing teams.

• Companies in a variety of industries, including retail, healthcare, and hospitality.

• Businesses that want to turn customer feedback into a powerful growth engine.

Visit Website

Click here to visit Zonka Feedback

Active Offers or Deals

There is a free trial available to test the platform. You can also save up to 20% with an annual subscription.