Hiver: The All-in-One Customer Service Platform in Your Inbox

Description Hiver is a customer service platform that transforms your Gmail or Outlook inbox into a powerful collaboration and support hub. It's designed for teams who want to manage all their customer interactions—across email, chat, WhatsApp, and phone—from a single, familiar workspace, without the need for a separate, bulky helpdesk.

Features

• Shared Inboxes: Manage group email addresses like support@ or sales@ with shared inboxes that allow multiple users to work together seamlessly.

• Seamless Gmail/Outlook Integration: Hiver works directly within your email client, so you don't have to switch platforms to assign conversations, track statuses, or collaborate with teammates.

• AI-Powered Tools: Use Hiver's AI to assist agents by summarising conversations, auto-tagging emails based on content, and providing instant replies.

• Multichannel Support: Centralise customer conversations from email, live chat, voice, and WhatsApp into a single view.

• Automation: Automate repetitive tasks with rule-based workflows, such as auto-assigning conversations or sending canned responses.

• Analytics: Get actionable insights into your team's performance with dashboards that track key metrics like response times, ticket trends, and customer satisfaction.

• Mobile App: Manage shared inboxes and customer support on the go with Hiver's mobile app.

Advantages & Benefits

• Increased Productivity: By eliminating the need for a separate helpdesk, Hiver streamlines workflows and allows your team to work faster and more efficiently.

• Better Collaboration: Features like private notes, collision alerts, and email assignments ensure clear ownership and prevent duplicate work.

• Enhanced Customer Experience: Respond faster and more consistently across all channels, leading to higher customer satisfaction and loyalty.

• Ease of Use: The platform's intuitive design and direct integration with Gmail or Outlook make it easy for teams to adopt with minimal training.

• Scalability: Hiver offers plans for teams of all sizes, with features that scale to meet the needs of growing businesses.

Ideal Customer Profile

• Small and medium-sized businesses (SMBs).

• Customer support, sales, and operations teams.

• Companies in a wide range of industries, including tech, healthcare, and manufacturing.

• Businesses that want to manage all customer communications from a single, unified inbox.

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Active Offers or Deals Hiver offers a 7-day free trial for new users.