Freshservice: The AI-Powered ITSM Platform

Description Freshservice is a cloud-based IT Service Management (ITSM) platform that simplifies and automates IT service delivery for both IT and non-IT teams. It is built on ITIL best practices and uses AI to streamline IT requests, manage assets, and empower employees with self-service tools, all in a single, intuitive platform.

Features

• AI-Powered ITSM: Automate ticket routing, get AI-assisted solutions, and use Freddy AI to resolve simple tickets and assist your agents.

• Incident & Problem Management: Centralise IT requests and issues through a ticketing system that helps your team resolve incidents quickly and identify underlying problems to prevent them from reoccurring.

• IT Asset Management (ITAM): Track hardware and software assets throughout their lifecycle, from procurement to retirement, with integrated asset discovery and inventory management.

• Self-Service Portal: Empower employees to find answers on their own with a customisable knowledge base and service catalog, reducing the volume of support tickets.

• Workflow Automator: A drag-and-drop workflow builder allows you to automate repetitive tasks like ticket assignments, approvals, and escalations without any coding.

• Analytics & Reporting: Gain deep insights into your IT service performance with customizable dashboards and reports that track key metrics like resolution times and customer satisfaction.

• Mobile App: Manage tickets, approvals, and assets on the go with the Freshservice mobile app for iOS and Android.

Advantages & Benefits

• Increased Efficiency: Automates routine tasks and provides AI assistance, which reduces manual effort and frees up your IT team to focus on critical issues.

• Cost Savings: The platform's self-service and automation features help reduce the volume of support tickets, lowering operational costs.

• Enhanced Employee Experience: A user-friendly interface and self-service tools empower employees to solve their own problems, leading to higher satisfaction.

• Seamless Scalability: Freshservice is built to scale with your business, from small IT teams to large enterprises, with a range of plans and custom solutions.

• ITIL-Aligned: The platform is built on ITIL best practices, ensuring your workflows are organised and efficient.

Ideal Customer Profile

• IT teams and managers.

• Small and medium-sized businesses (SMBs) and large enterprises.

• Companies in a wide range of industries, including IT, finance, healthcare, and education.

• Managed service providers (MSPs).

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Active Offers or Deals Freshservice offers a 14-day free trial with no credit card required. You can also get a discount when you choose annual billing.